Important Updates Coronavirus Covid-19

By:Adam Wollaston

Important Updates Coronavirus Covid-19

Important Service Updates

Grey Haze Online Service, Deliveries & Stock Updates relating to coronavirus Covid-19

Published 13th March 2020

Last Updated 24th April 2020.

DELIVERY FOR MAY BANK HOLIDAY WEEKEND 23RD-25TH MAY

Due to the current covid 19 situation, Royal mail, DPD and DHL are running slower than usual.  Although we will get your orders dispatched on time our end, please be aware there may be some minor postage delays. We would really appreciate it if you can kindly be patient with slight postage delays before contacting Customer Services. Working days following the End of Spring Bank Holiday Weekend will be from 26th May 2020 before orders are ready for dispatch.

For more information of postage time frames from Royal Mail, DPD and DHL, please click here

 

STORE CLOSURES

Following Boris Johnson's latest announcement over the last 24 hours, it has become clear that maintaining safe social distancing whilst operating busy retail stores is increasingly difficult and therefore we have taken the decision to close all Grey Haze Retail stores until further notice or new information from the Government.

We have not taken this decision lightly and know that our stores have been playing an important role in the community.

We advise all our regular store customers to buy online-only, all store favourites are available online including Grey Haze Blends.

Our online and warehouse staff are working hard under strict new protocols and hygiene is at the top of our priorities.

 

ONLINE STILL TRADING

At present we are operating as normal in our warehouse but due to supply chain disruptions our stock levels may be affected and there may be delays in replenishing if products go out of stock.

STOCK UPDATES AT GREYHAZE

Our stock levels are healthy at Grey Haze Online, however, we can not guarantee the availability of popular products if they go out of stock in the next 30 days. We advise our customers NOT to panic buy but make sure they stock-up where necessary only. Panic buying only has a negative effect on the vaping community.

Dispatch & Delivery Service Updates Below

Royal Mail (currently big delays nationally and internationally)

Royal Mail are advising some customers that their packages have not been shipped yet and are referring them back to ourselves.
Grey haze would like to reassure all customers that their orders are being dispatched as usual with no additional delays. Any delays with your delivery is sadly down to Royal mail having backlog from Easter bank holiday and staff shortages due to the current covid 19 situation.
We apologise on behalf of Royal Mail for any additional postage delays caused.

Royal Mail have confirmed that "Customers can expect delays to normal services, on a country by country basis and updates will be posted as soon as they become available" for more information click here

Royal Mail Europe: Due to border closures international deliveries may be affected for more info click here

DPD

DPD have said "At present, all parcel operations continue as normal. All DPD depots and hubs are working as normal and we have no closures affecting any of our sites" for more information click here

DHL Express

DHL are taking measures to make sure operations are not affected however depending on your country some services may be disrupted. For more information click here


DISPATCH & DELIVERIES

Delivery Processing Charges approx.

 ROYAL MAIL 48

2-4 working days (Tracked) £2.99 or free above £30
ROYAL MAIL 24 TRACKED 1-2 working days (signature required) £4.99
DPD Next Day 1-2 working days (signature required) £4.99 or free above £100
DHL Express Next Day Delivery(signature required) Calculated at checkout*
Royal Mail International 3 to 5 working days (Tracked) Calculated at checkout*

 

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 1 pm on Friday will not be processed until Monday.

The order cut off time:

Royal Mail - 3pm

DPD - 4pm

DHL - 2pm

for more information on our dispatch and deliveries click here

 

 

4 comments
  • ChanaSat

    Hello to all
    In this baffling forthwith, I love you all
    Appreciate your strain and friends

  • SAM EVANS

    Hi I’ve just placed an order as a different company cancelled mine. Has everything I ordered there and will I get it tomorrow chose next day. As I’m pretty low on supplies

  • Andy Morris

    I usually buy the grey haze home mix Nic salts .
    Can I buy these online ?

  • CHris

    Hi if I order online for next day delivery will I still get it ?

Adam Wollaston

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