Important Updates Coronavirus Covid-19

By:Adam Wollaston

Important Updates Coronavirus Covid-19

Important Service Updates

Grey Haze Online Service, Deliveries & Stock Updates relating to coronavirus Covid-19

Published 13th March 2020

Last Updated 28th July 2020.

NEW AMAZON PRIME PREMIUM

Enjoy next day free deliveries* by Amazon Prime Premium deliveries on orders over £20. We've teamed up with worlds favourite online retailer to give even better service when dispatching your purchases. Tracked package by amazon, so please contact them if there any issues with your delivery.

* Next day delivery may not always be possible in some instances and is not guaranteed. However 1-2 Working days is.

DISPATACH & DELIVERIES

Due to the current COVID-19 pandemic, Royal Mail, DPD and DHL may be running slower than usual.  Although we always get your orders dispatched on time on our end, please be aware there may be some minor postage delays. We would really appreciate it if you can kindly be patient with slight postage delays before contacting Customer Services.

For more information of postage time frames from Royal Mail, DPD and DHL, Amazon Prime Premium please click here

OUR STORES ARE NOW RE-OPENED

Our stores have now re-opened with social distancing guidelines and hygiene measures in place. The government has advised wearing masks in a retail environment is mandatory unless you have a condition where wearing a mask will make it worse.

Our retail store staff are all very friendly and we do have PPE, sanitiser stations and masks in store for both customers and members of staff to use. We have installed screens and depending on the store there is a maximum limit on the number of customers allowed in each store. Signs are displayed to help you with this.

Our staff are friendly and will not challenge you for not wearing a mask, however if you are not wearing one for medical reasons please let us know when you enter the store.

ONLINE STILL TRADING

At present we are operating as normal in our warehouse but due to supply chain disruptions our stock levels may be affected and there may be delays in replenishing if products go out of stock.

STOCK UPDATES AT GREYHAZE

Our stock levels are healthy at Grey Haze Online, however, we can not guarantee the availability of popular products if they go out of stock in the next 30 days. We advise our customers NOT to panic buy but make sure they stock-up where necessary only. Panic buying only has a negative effect on the vaping community.

Dispatch & Delivery Service Updates Below

Royal Mail ( Currently delays internationally )

Royal Mail is advising some customers that their packages have not been shipped yet and are referring them back to ourselves.
Grey haze would like to reassure all customers that their orders are being dispatched as usual with no additional delays. Any delays with your delivery are sadly down to Royal mail having backlog due to the pandemic.
We apologise on behalf of Royal Mail for any additional postage delays caused.

Royal Mail have confirmed that "Customers can expect delays to normal services, on a country by country basis and updates will be posted as soon as they become available" for more information click here

Royal Mail Europe: Due to border closures international deliveries may be affected for more info click here

DPD

DPD have said "At present, all parcel operations continue as normal. All DPD depots and hubs are working as normal and we have no closures affecting any of our sites" for more information click here

DHL Express

DHL is taking measures to make sure operations are not affected however depending on your country some services may be disrupted. For more information click here


DISPATCH & DELIVERIES

 

Delivery Processing Charges approx.

 ROYAL MAIL 48

2-4 working days (Tracked) £2.99 or free above £30
ROYAL MAIL 24 TRACKED 1-2 working days (signature required) £4.99
DPD Next Day 1-2 working days (signature required) £4.99 or free above £100
DHL Express Next Day Delivery(signature required) Calculated at checkout*
Royal Mail International 3 to 5 working days (Tracked) Calculated at checkout*
Amazon Prime Premium 1-2 Working days (Tracked) £2.50 or free above £20

 

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 1 pm on Friday will not be processed until Monday.

The order cut off time:

Royal Mail - 3pm

DPD - 4pm

DHL - 2pm

Amazon Prime Premium - 1:30 PM

for more information on our dispatch and deliveries click here