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Call at 0121-306 9294 9am to 5pm GMT Mon - Fri

DISPATCH & DELIVERIES

Shipping of orders over weekends and bank holidays.

All orders placed over weekends or bank holidays will be shipped the following working day. 

This means if you make an order on Sunday with a next day delivery option, it will be posted Monday and with you on Tuesday.

This time frame will also apply for orders made after the cut off times on a Friday evening. 

Please also be aware of the advised time frames for UK mainland delivery.

During busy periods some delivery companies may have delays. We will only offer a postage refund If a package goes over the following time frames after being collected.

DPD. 1-2 working days.
Royal Mail 24. 1-2 working days
Royal Mail 48. 1-2 working days
Amazon Prime Delivery. 1-2 working days
Hermes. 1-3 working days.
We apologise for any inconvenience caused. 

To see how your deliveries may be affected by COVID-19 please click here

Please be aware due to unprecedented demand with the ongoing pandemic, delivery services are stretched and some parcels may be delayed. Please allow up to 5 working days for delivery. 

We aim to dispatch all parcels on time however some next day services like Amazon prime and DPD may be delayed by a day simply due to the demand on the delivery networks. Please contact us if you have not received your parcel within 5 working days. 

More than 90% of our parcels are still being delivered on time. 

DISPATCH & DELIVERIES

Courier Service

Delivery Time approx.

Charges approx.

 

Amazon Prime Premium (Recommended)

1 - 2 Days (Tracked)

Cut off 2pm

£2.99 or Free above £30

DPD Next Day

Next Day* (Tracked)

Cut off 4pm

£4.99 or Free above £100

Royal Mail 24 

Next Day* (Tracked)

Cut off 4pm

£4.99

Royal Mail 48

2-4 working days (Tracked)

£3.49 

Royal Mail International

3 to 5 working days (Tracked)

Calculated at checkout**

 

 

 

 *Please allow up to 1-2 Working Days for All Next Day Services

Hermes International

In order to continue providing an excellent service and faster, cheaper delivery services for our international clients, we have partnered with Hermes in a select group of international locations to provide you with even better shipping rates.

Hermes International Rates (3-5 Working day service*)

Order Value £0-40

£40-100

£100+

Ireland

7.99

3.99

Free

Netherlands

5.99

2.99

Free

Denmark

6.49

3.49

Free

USA

9.99

4.99

Free

Belgium

6.49

3.49

Free

Germany

5.99

2.99

Free

Finland

6.49

3.49

Free

Sweden

6.49

3.49

Free

France

5.49

2.49

Free

 

*Please allow for at least 10 working days for delivery before contacting us

**If an item is returned to us by your local customs office we can provide a refund minus any postage costs incurred by ourselves. If an item is seized by your local customs office this will be the responsibility of the customer to resolve the issue.

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 1pm on Friday will not be processed until Monday.

Order cut off times:

-Amazon Prime Premium – 2:00pm (Mon-Fri)

-Royal Mail / Hermes – 3:00pm (Mon-Fri)

-DPD – 4:00pm (Mon-Fri)

**Any orders placed after the above cut off times on Friday will not be processed until the Next working Day (Monday).

The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

We ship internationally, and a large portion of our orders are sent to Europe. Please choose your geographical zone when checking out, we ship all international orders via airmail, should you require clarification or wish to choose a different method for your order please contact us. Trackable services are available at checkout.

PLEASE READ

 

If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence.

If you require any clarification regarding 'Dispatch & Deliveries' please feel free to contact us using the support tab.