DISPATCH & DELIVERIES
|International||Dependent on destination*||Dependent on destination*|
|ROYAL MAIL 48||2-4 working days||FREE OVER £30|
|ROYAL MAIL 24 SIGNED||1-2 working days (signature required)||£3.20|
|ROYAL MAIL TRACKED 24||1-2 working days (signature required)||£5.99 FREE OVER £120|
*If an item is returned to us by your local customs office we can provide a refund minus any postage costs incurred by ourselves. If an item is seized by your local customs office this will be the responsibility of the customer to resolve the issue.
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 1pm on Friday will not be processed until Monday.
Order cut-off for all delivery services is 1pm (UK time). Orders placed after 1pm will be treated, for the purposes of delivery, as having been placed the next working day We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements using the support tab.
The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.
If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
We ship internationally, and a large portion of our orders are sent to Europe. Please choose your geographical zone when checking out, we ship all international orders via airmail, should you require clarification or wish to choose a different method for your order please contact us. Trackable services are available at checkout.
Insurance – PLEASE READ
All our free flat rate and Signed For services are insured up to the value of £46. We recommend choosing the DHL option for all orders over £46 as this covers goods up to £500 and is guaranteed next working day delivery.
We can only refund/replace goods up to the value of £46 if the free flat rate or signed for option is chosen.
If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence.
If you require any clarification regarding 'Dispatch & Deliveries' please feel free to contact us using the support tab.
CHRISTMAS OPENING TIMES:
Last day for send out will be 23rd of December, Next day delivery are not guaranteed after 21st of December. Send outs will resume from the 28th, 29th then closed till the 4th after which we will be open as normal.
23rd - Open
24th, 25th, 26th, 27th - Closed
28th, 29th, 30th - Open
31st, 1st - Closed
Open as normal from 2nd