DISPATCH & DELIVERIES
To see how your deliveries may be affected by COVID-19 please click here
DISPATCH & DELIVERIES
ROYAL MAIL 48
|2-4 working days (Tracked)||£2.99 or free above £30|
|ROYAL MAIL 24 TRACKED||1-2 working days (signature required)||£4.99|
|DPD Next Day||1-2 working days (signature required)||£4.99 or free above £100|
|DHL Express||Next Day Delivery(signature required)||Calculated at checkout*|
|Royal Mail International||3 to 5 working days (Tracked)||Calculated at checkout*|
*If an item is returned to us by your local customs office we can provide a refund minus any postage costs incurred by ourselves. If an item is seized by your local customs office this will be the responsibility of the customer to resolve the issue.
Please note any international area incurring a surcharge with DHL will mean your order will be shipped via Royal Mail this is a 3 - 5 day shipping service.
|DHL EXPRESS NEXT DAY|
|DHL Express (Zone 1) Tracked||Starting from £8|
|DHL Express (Zone 2) Tracked||Starting from £9 - Over £120 Free|
|DHL Express (Zone 3) Tracked||Starting from £10|
|DHL Express (Zone 4) Tracked||Starting from £13|
|DHL Express (Zone 7) Tracked||Starting from £15|
- Zone 1: Belgium, Guernsey, Ireland, Jersey, Luxembourg, Netherlands
- Zone 2: France, Germany
- Zone 3: Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden
- Zone 4: Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
- Zone 7: Gibraltar, Iceland, Norway, Switzerland
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 1pm on Friday will not be processed until Monday.
Order cut off time:
Royal Mail - 3pm
DPD - 4pm
DHL - 2pm
The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.
If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
We ship internationally, and a large portion of our orders are sent to Europe. Please choose your geographical zone when checking out, we ship all international orders via airmail, should you require clarification or wish to choose a different method for your order please contact us. Trackable services are available at checkout.
Insurance – PLEASE READ
All our free flat rate and Signed For services are insured up to the value of £46. We recommend choosing the DHL option for all orders over £46 as this covers goods up to £500 and is guaranteed next working day delivery.
We can only refund/replace goods up to the value of £46 if the free flat rate or signed for option is chosen.
If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence.
If you require any clarification regarding 'Dispatch & Deliveries' please feel free to contact us using the support tab.
CHRISTMAS OPENING TIMES:
Last day for send out will be 23rd of December, Next day delivery are not guaranteed after 21st of December. Send outs will resume from the 28th, 29th then closed till the 2nd after which we will be open as normal.
24th - closed
25th - closed
26th - closed
27th - DHL 12pm
30th - DHL 12pm
31st - closed
Back to normal on 2nd Jan
Royal Mail, DHL and DPD cut off for next day delivery option will be 12pm from 27th December till 1st January. Please be aware shipping times may take up 5 working days over the Christmas period.