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Online store and shipping operating as usual

DISPATCH & DELIVERIES

To see how your deliveries may be affected by COVID-19 please click here

Please be aware due to unprecedented demand with the ongoing pandemic, delivery services are stretched and some parcels may be delayed. Please allow up to 5 working days for delivery. 

We aim to dispatch all parcels on time however some next day services like Amazon prime and DPD may be delayed by a day simply due to the demand on the delivery networks. Please contact us if you have not received your parcel within 5 working days. 

More than 90% of our parcels are still being delivered on time. 

DISPATCH & DELIVERIES

Courier Service

Delivery Time approx.

Charges approx.

 

Amazon Prime Premium (Recommended)

1 - 2 Days (Tracked)

Cut off 2pm

£2.99 or Free above £30

DPD Next Day

Next Day* (Tracked)

Cut off 4pm

£4.99 or Free above £100

Royal Mail 24 

Next Day* (Tracked)

Cut off 4pm

£4.99

Royal Mail 48

2-4 working days (Tracked)

£3.49 

Royal Mail International

3 to 5 working days (Tracked)

Calculated at checkout**

DHL Express (Currently Suspended)

(Currently Suspended)

(Currently Suspended)

 

 

 

 *Please allow up to 1-2 Working Days for All Next Day Services

**If an item is returned to us by your local customs office we can provide a refund minus any postage costs incurred by ourselves. If an item is seized by your local customs office this will be the responsibility of the customer to resolve the issue.

Please note any international area incurring a surcharge with DHL will mean your order will be shipped via Royal Mail this is a 3 - 5 day shipping service.

Please note any international area incurring a surcharge with DHL will mean your order will be shipped via Royal Mail this is a 3 - 5 day shipping service.

 

DHL EXPRESS NEXT DAY
DHL Express (Zone 1) Tracked Starting from £8
DHL Express (Zone 2) Tracked Starting from £9 - Over £120 Free
DHL Express (Zone 3) Tracked Starting from £10
DHL Express (Zone 4) Tracked Starting from £13
DHL Express (Zone 7) Tracked Starting from £15
  • Zone 1: Belgium, Guernsey, Ireland, Jersey, Luxembourg, Netherlands
  • Zone 2: France, Germany 
  • Zone 3: Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden
  • Zone 4: Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
  • Zone 7: Gibraltar, Iceland, Norway, Switzerland

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 1pm on Friday will not be processed until Monday.

Order cut off times:

-Amazon Prime Premium – 2:00pm (Mon-Fri)

-Royal Mail  – 3:00pm (Mon-Fri)

-DPD – 4:00pm (Mon-Fri)

-DHL (Currently Suspended)- 2:00pm

**Any orders placed after the above cut off times on Friday will not be processed until the Next working Day (Monday).

 

The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

We ship internationally, and a large portion of our orders are sent to Europe. Please choose your geographical zone when checking out, we ship all international orders via airmail, should you require clarification or wish to choose a different method for your order please contact us. Trackable services are available at checkout.

Insurance – PLEASE READ

All our free flat rate and Signed For services are insured up to the value of £46. We recommend choosing the DHL option for all orders over £46 as this covers goods up to £500 and is guaranteed next working day delivery.

We can only refund/replace goods up to the value of £46 if the free flat rate or signed for option is chosen.

If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence.

If you require any clarification regarding 'Dispatch & Deliveries' please feel free to contact us using the support tab.

 

CHRISTMAS OPENING TIMES:

-Next day delivery are not guaranteed after cut off time on the 22nd December.

-Last day for order dispatch will be 23rd December

-Orders will be despatched on the 28th, 29th & 30th with a cut off time of 1.30pm for all shipping services*

*Please be aware Delivery times may be delayed by the Courier over the Holiday Period. (23rd Dec - 3rd Jan)

-We will then be closed till the 4th Jan after which we will be open for dispatch as normal.

24th Dec – 27th Dec - Closed
28th – Amazon Prime, Royal Mail, DPD – 1:30pm cut off
29th – Amazon Prime, Royal Mail, DPD  – 1:30pm cut off
30th – Amazon Prime, Royal Mail, DPD  – 1:30pm cut off
31st Dec – 3rd Jan -  Closed


Normal Service to Resume on the 4th January