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Call at 0121-306 9294 9am to 5pm GMT Mon - Fri
Free Pod Salt With MTL Kits

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free delivery

on all orders above £20

Free Pod Salt With MTL Kits

See Here

free delivery

on all orders above £20

DISPATCH & DELIVERIES

 

Shipping of orders over weekends and bank holidays.

All orders placed over weekends or bank holidays will be shipped the following working day. 

This means if you make an order on Sunday with a next day delivery option, it will be posted Monday and with you on Tuesday.

This time frame will also apply for orders made after the cut off times on a Friday evening. 

Please also be aware of the advised time frames for UK mainland delivery.

During busy periods, some delivery companies may have delays. We will only offer a postage refund If a package goes over the following time frames after being collected.

DPD. 1-2 working days.
Royal Mail 24. 1-2 working days
Royal Mail 48. 2-4 working days
Hermes. 1-3 working days.
We apologize for any inconvenience caused. 

To see how your deliveries may be affected by COVID-19 please click here

Please be aware due to unprecedented demand with the ongoing pandemic, delivery services are stretched and some parcels may be delayed. Please allow up to 5 working days for delivery. 

We aim to dispatch all parcels on time however some next day services like Amazon prime and DPD may be delayed by a day simply due to the demand on the delivery networks. Please contact us if you have not received your parcel within 5 working days. 

More than 90% of our parcels are still being delivered on time. 

DISPATCH & DELIVERIES

Courier Service

Delivery Time approx.

Charges approx.

 Royal Mail 24 

1-3 working days - Cut off 3pm (Mon-Fri)

£2.99

FREE Over £30

Royal Mail 48

2-5 working days - Cut off 3pm (Mon-Fri)

 

£1.99 

Free Over £20

DPD

Next Working Day* (up to 2 working days max) Tracked

Cut off 4pm ( Mon-Fri )

£4.99

£1.99 Over £20

£0.99 Over £30

Free above £40

Royal Mail International

3 to 5 working days to get to your country (Tracked) Then handed to RM delivery partner (untracked)

Be advised, import duties may need to be paid on your end.

Calculated at checkout**

Birmingham 

Same Day

Delivery

Cut off 4pm ( Mon-Fri ) (8 Mile radius from Birmingham city centre)

£3.99 // Over £30 - £1.99

 

 

 

 *Please allow up to 1-3 Working Days for All Next Day Services

Birmingham Same Day delivery. (Not including Weekends)

This service is only available within an 8 mile radius of Birmingham City Centre.
We currently offer a same-day delivery service via AnyRuns. Orders made before 4pm that chose this service will be shipped out the same day and delivered by 9pm latest that evening.
Parcels can be delivered at anytime of the day and you cannot choose a time slot for delivery.
Please be aware that this is within an 8-mile radius of Birmingham City Centre only. We are unable to accommodate orders made outside of this with the AnyRuns service.
Orders placed choosing AnyRuns that are outside of the maximum range will be posted via DPD (1-2 working day service)

 

Search Your Postcode here

More Cities Coming Soon

 

Postcode Delivery Postcode Delivery Postcode Delivery Postcode Delivery
B1 Yes B4 Yes B25 Yes B7 Yes
B10 Yes B40 Yes B26 Yes B70 Yes
B11 Yes B42 Yes B27 Yes B71 Yes
B12 Yes B43 Yes B28 Yes B72 Yes
B13 Yes B44 Yes B29 Yes B73 Yes
B14 Yes B47 Yes B3 Yes B74 Yes
B15 Yes B5 Yes B30 Yes B76 Yes
B16 Yes B6 Yes B31 Yes B8 Yes
B17 Yes B62 Yes B32 Yes B9 Yes
B18 Yes B63 Yes B33 Yes B90 Yes
B19 Yes B64 Yes B34 Yes B91 Yes
B2 Yes B65 Yes B35 Yes B92 Yes
B20 Yes B66 Yes B36 Yes B99 Yes
B21 Yes B67 Yes B37 Yes WS1 Yes
B23 Yes B68 Yes B38 Yes WS5 Yes
B24 Yes B69 Yes

 

Hermes 
International

 

In order to continue providing an excellent service and faster, cheaper delivery services for our international clients, we have partnered with Hermes in a select group of international locations to provide you with even better shipping rates.

Hermes International Rates (3-10 Working day service*)

Order Value £0-40

£40-100

£100+

Ireland

7.99

3.99

Free

Netherlands

5.99

2.99

Free

Denmark

6.49

3.49

Free

USA

9.99

4.99

Free

Belgium

6.49

3.49

Free

Germany

5.99

2.99

Free

Finland

6.49

3.49

Free

Sweden

6.49

3.49

Free

France

5.49

2.49

Free

 

*Please allow for at least 10 working days for delivery before contacting us

**If an item is returned to us by your local customs office we can provide a refund minus any postage costs incurred by ourselves. If an item is seized by your local customs office this will be the responsibility of the customer to resolve the issue.

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 1pm on Friday will not be processed until Monday.

Order cut off times:

-Royal Mail / Hermes – 3:00pm (Mon-Fri)

-DPD – 3:00pm (Mon-Fri)

**Any orders placed after the above cut off times on Friday will not be processed until the Next working Day (Monday).

The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with a neighbour or at your local post office or collection point. they will leave a card for you telling you where it is. The tracking will also update with the information.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified. We have no control over our delivery partners time frames once the goods are handed to them.

We ship internationally, and a large portion of our orders are sent to Europe. Please choose your geographical zone when checking out, we ship all international orders via airmail, should you require clarification or wish to choose a different method for your order please contact us. Trackable services are available at checkout.

****PLEASE READ****

 If your order has not arrived within 10 working days (UK orders) and 28 working days (non-UK orders) please contact us quoting your order number in all correspondence.

Any updates to the address, location to leave goods, special requests etc, will need to be provided to the delivery company you have selected. Grey Haze are unable to amend or provide special info on packages.

If you require any clarification regarding 'Dispatch & Deliveries' please feel free to contact us using the support tab.

 

FAQ's

Q: My order shows delivered with proof but it is not here.

A: If there is proof of delivery but your goods are missing then please first contact the delivery company. Check with neighbours or around your property (wheelie bins, hedges, flower pots etc) In most cases you will find the package has been left somewhere safe.

Q: My order was with 24/48hr RM delivery, Its been longer than these time frames, where is it?

A: Sadly RM delivery's can take longer than the advised 1-3/2-5 working days. Please allow a max of 10 working days from the goods being shipped for them to arrive. If they do not arrive after this we will help you with a resolution.

Q: My Royal Mail Order tracking is not updating to show where it is.

A: Royal Mail 24 and 48 are not a live track service. The tracking will only update once the goods are delivered, showing a signature and in some cases a GPS location.

Q: My item has a photo of delivery but it has been stolen.

A: If you believe your goods are stolen then this is a crime, please contact your local police force using 101. They will log an incident report and provide you with a crime reference number. You can then provide us with that and we can work on a resolve.

Q: My International Order is not updating and shows its been in the same location since X/Y.

A: Royal Mail and Hermes do not track international orders further than the country it is going to. Once its got to customs it will go through the usual process there, then be handed to a delivery partner. In some cases a "continue delivery" option will be given on the RM website. You can click that link and use the RM tracking ID to follow the package in your country.   

Q: My International order has been returned to sender. Why?

A: In most cases when an international order is RTS, this is due to it being refused by customs. Either as it has gone too long with duty's and imports fees not being paid, or the goods are not clear for entry. Once returned to us and booked in, you will get a refund on the goods value. We will not refund shipping in this case.

Q: I live in X/Y, can you ship here?

A: Yes we are able to ship anywhere, however we do advise you research your country's imports rules regarding vaping products before ordering. If goods are refused and returned to us then we are able to refund you, however if customs destroy the order then we will not cover you for the loss. It is your responsibility as the customer to ensure the goods you order are able to be imported.

Q: Can you adjust the order value or mark it as a "gift", or adjust what the products are on the invoice so I don't have to pay fees or get it through customs.

A: No we can not.