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Visit our guides, for answers and articles on some commonly asked questions and problems

Send a message

Our team is available from 9am till 5pm GMT Monday through Friday. You can call us during working, hours or send us a message and one of our team members will get back to you as soon as.

If you need information fast, you can see our guides or read our FAQs.

Remember were available via email, live chat, the contact form, and phone call. We'll do our best to answer any and all queries.

Contact Information

Call Us:

0121-306-9294

Mon - Sun: 9am - 5pm

Email:

Info@greyhaze.co.uk

Address:

Greyhaze Online Ltd, 61 South Road, Birmingham, B11 1EX

Contact Us

Common Issues

Refunds & Returns

Refunds can take up to 5 working days to process, and will be refunded back to original method of payment, contact us if you have not received your refund within 5 working days. You can read more here.

Email us to begin a returns process, we can only accept returns on faulty electronics, e-liquids, coils or other perishable goods are non refundable.

Shipping Information

All our parcels are sent tracked, you will receive a tracking number via email and in your account home under orders.

Please note in busy periods parcels can take up to 5 working days to arrive, if you have not received within 5 working days, please email us. Read more here.

Age Verification

All accounts are checked by 1account to ensure appropriate age. We do not cater to any one under 18 under any circumstances. Any under age buyers will be banned immediately and a letter of notice sent to the delivery address.

If you are an adult, please note 1account will carry out age verification checks after your order is placed, unless we contact you, please assume your order is placed. If we need further verification we will contact you. Read our terms of service here.

Promos & Discounts

If you have any issues with discounts or promos, please contact us and we will do our best to resolve. Remember you cannot use multiple discounts at once.