Grey Haze - UK's Leading Online Vape Store Since 2012

Grey Haze combines the best of both worlds! We're a trusted Birmingham based retailer with multiple physical stores AND a leading UK online vape shop. This means you get expert local advice, the ability to see products in person, immediate collection options, plus all the convenience of online shopping with next-day delivery. Our team has over a decade of hands-on experience, and we're genuinely passionate about helping every customer find their perfect vaping setup.

Yes! We provide FREE next-day delivery across the UK on all orders over £30. Orders placed before 4pm are dispatched the same day Monday to Friday, with delivery typically arriving within 24 hours. We also offer Saturday delivery and even same-day delivery within Birmingham and surrounding West Midlands areas.

Absolutely! As Birmingham's leading vape specialists, helping beginners is what we do best. We recommend starting with either a simple refillable kit or one of our curated starter bundles that include everything you need. Our team can guide you through nicotine strengths, flavour preferences, and device types either in-store, over the phone, or via our online chat. We also provide detailed setup guides with every kit.

Yes! We've been preparing for the disposable ban by expanding our range of legal alternatives including prefilled kits, rechargeable systems, and refillable options. These provide the same convenience and satisfaction as disposables but remain completely legal and often offer better value. Visit our Birmingham stores or browse our online collection to find your perfect alternative.

Yes, we only stock 100% authentic products sourced directly from manufacturers and official distributors. As an authorised retailer for brands like Elf Bar, Lost Mary, and Vaporesso, we guarantee authenticity. We also offer a price match promise ,if you find the same product cheaper at another genuine UK retailer, we'll match their price and often beat it.

We offer a 14-day return policy on unopened products, plus manufacturer warranties on all devices. If you experience any issues with a vape kit, we'll help resolve it quickly, either through our Birmingham stores or our online support team. We also provide ongoing technical support because we want every customer to have a great vaping experience.

You must be 18 or over to purchase any vaping products. We use robust age verification systems both online and in our Birmingham stores, including ID checks and Challenge 25 policies. This ensures we're fully compliant with UK regulations while keeping vaping products away from minors.

We use 1Account online for age verification, ALL orders are age verified, after you place your order; on the order summary page, you'll see an age verification pop-up, this system will attempt to age verify using order details, if it fails it will prompt you to enter more details, if it fails again, it will prompt you to upload ID, if you leave at any point during this process, your order will be processed but held, and the system will send you an email asking you to verify.